FAQ
ORDERS AND PAYMENT
What payment methods do you accept?
We accept payment through Apple pay , major credit cards and other secure online payment methods.
How can I track my order?
You will receive an e-mail with a tracking number as soon as your order is picked up by the courier. If you do not receive the e-mail, please check your spam box or contact us
What is Rosevelt's return policy?
we don’t returns or refund unless the products is damaged. so please make sure you follow the size guide or DM us to know your size
SHIPPING
What do I do if the package arrives damaged or tampered with ?
If the package is damaged, you can refuse the delivery or sign with reservation. You must take photos of the package before and after opening and contact our Customer Care (rroseveltt@gmail.com) reporting what happened.
When will my order ship?
As soon as an order enters our system, it is transferred and shipped as early as possible. During times of high demand, this process might take longer than usual.
How can I track my package?
When your order ships, you will receive an email from the shipping company containing the tracking information of your order.
How long does it take to receive my order?
Between 3-5 days
RETURNS
Can I change the size of an item?
You can purchase the new size and return the wrong size by following the standard return procedure. If the site is closed, please contact us to check size availability
Do you offer exchanges/returns for faulty items?
Although it is not usual that customers receive falulty items, sometimes they might have a manufacturing flaw. In that case, we do offer exchanges/returns. Bear in mind this incident should be reported to us immediately through our email or DM
SIZE CHANGE
Which size should I order?
The fit of our products is oversized/boxy. However, you can check the sizing of each product in the corresponding product size guide. You can also guide yourself based on the model’s height and the size they are wearing.
If you still have doubts regarding which size you should order, please do not hesitate to contact us
If you still have doubts regarding which size you should order, please do not hesitate to contact us
